Our Assistance

Our professional mechanics assistance will assist you promptly.

Plenty Of Services

Get assistance services for battery replacement, jump start, and more !

24/7 Assistance

Available, anywhere, anytime !

Explore Our Flexi Assist Services

Count on us for expert solutions to tackle your vehicle troubles!

Battery Replacement

Replace your vehicle with us and we will find the most compatible battery for you.

Towing Service

We can help you to find nearest or your preffered workshop.

Tyre Change

Let our team assistance install the spare tyre for you.

Fuel Top-Up

Keep calm and let us deliver fuel for you from the nearest petrol station.

Door Unlock

It's dangerous to smack the window. Let our team assistance do it safely for you.

Navigate Our Flexi Assist Quick Guide

Let Us Help You

Step 1

Select 'Flexi Assist' at the additional service section.

Step 2

Select your preferred assistance.

Step 3

Fill in required details.

Step 4

Dispatch team to pick your request, made payment, and our assistance will be send out to you!

Frequently Ask Questions (FAQ)

  • What is (Flexi Parking; Flexi Assist) (Smart Selangor Parking; 24/7 Auto Assistance)?

    It’s an emergency roadside assistance; battery replacement, towing services, tire change, fuel top-up, and vehicle unlock. (in partnership with Bateriku.com)

  • Can I request assistance for another vehicle?

    Yes, users are required to provide vehicle information, as well as the location and destination for assistance, during the details submission.

*No, you are allowed only one active service request at a time. The active service must be either completed or canceled before a new service request can be initiated.
Each service provider follows the following response time: Bateriku: Within 2-5 minutes.
While the service provider aims to respond promptly, there might be occasional delays due to a high volume of incoming requests. If the delay extends beyond your comfort, please contact the Smart Selangor Parking support team for assistance.
We understand the stress that can come with vehicle breakdowns. To provide you with the best, tailored service, the service provider will call you to fully understand your situation and confirm details such as your precise location and vehicle model.
Unfortunately, this option is currently not available.

Technical Support

Our dispatch team will call you to confirm your location.
*Every on-duty mechanic will be wearing the official uniform of our service provider. If you have any doubts about the mechanic's identity, you can directly contact the service provider through the support team at 1-700-819-612 for verification.
This is part of our service provider's standard procedure to ensure that our mechanics have arrived at the correct location and are attending to the right vehicle. It also serves as a security measure to prevent any fraudulent activities.
If the new service is more expensive, you will need to pay the difference. The mechanic will guide you through the upgrade process. If the new service is cheaper, you can request the mechanic to process a partial refund. They will assist you with the refund process accordingly.

Billing And Payments

Select your preferred payment method during the payment process; Online Banking (FPX), Credit/Debit Card, or Touch & Go e-wallet.
Unfortunately, no cancellations are permitted once payment has been processed, in accordance with our terms and conditions.

Refund & Warranty

Kindly reach out to our partner, Bateriku.com at 011-1600-6008 for additional support.
Yes. Kindly our support team at 1-700-819-612 for further assistance.

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